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1. General

This Agreement was last revised on Oct 27th, 2020.

These terms and conditions constitute a legally binding agreement made between you (“student”), whether personally or on behalf of a company and

Zentrum für Bildung und Integration

Talacker 41

8001 Zürich, Switzerland

(“coLanguage”, “us”, “we”)

The website (www.colanguage.com) provides an online marketplace for language lessons with language teachers (“teachers”).

In order to help make the Website a secure environment for the purchase and sale of language lessons, all users are required to accept and comply with these Terms of Use. You agree that by accessing the Website, you have read, understood, and agree to be bound by all of these Terms of Use.

If you do not agree with all of these terms of use, then you are expressly prohibited from using the website and/or the language lessons and you must discontinue use immediately! 

We reserve the right to change these terms and conditions from time to time for any reason, which shall be affected by posting of the updated Terms with indication of the modification date at the top of this page. Please check this page regularly to ensure that you’re happy with any changes.

2. Service

Our website allows you to get in touch with teachers to take individual or group lessons to learn a language. It may be that you are a student, a parent or an organization. Our service is available 24/7 and 365 days of the year.

You can either find a teacher in your city and meet them in person at your home, the teacher’s home or a public place. Alternatively, you can meet online via video chat using Skype, Zoom, FaceTime or any other video chat software.

You agree to honor the commitments you make to the teacher via the website. You agree that you will not circumvent or manipulate our fee structure or the billing process.

3. Students

Account

To use our service, you must create an account on our website. To do so, you will need an email address and a password. In the case that you would like to delete the account, you must send us a request for the closure of the account by contacting our customer service.

Underage students

Our services are exclusively available to, and may only be used by, individuals 18 years of age and older who can form legally binding contracts under applicable law. Individuals under the age of 18 can only use our services in conjunction with, and under, the supervision of a parent/legal guardian. In this case, the parent is responsible for any and all activities of the student.

Verification of teachers

We check the qualifications of all our teachers during the registration process. We check their educational background by verifying the authenticity of their certificates, as well as their professionalism and motivations behind offering language classes.

Some teachers completed a voluntary interview in which we further check their qualifications. You can recognize them by the green tick next to their account.

In doing so, we sometimes have to trust the statements of the person, and we cannot guarantee the correctness of the statements.

Trial class

It is possible to arrange a free trial class with one of our teachers. All you have to do is contact a teacher of your choice and make an appointment.

Teachers clearly indicate on their profile whether they offer a free trial lesson.

Lesson packages

You can buy lessons in packages of 1, 4, 8, 12 or 24 hours and use them at any time. Paid hours never expire. Depending on the package size, you may receive a discount.

Payments

Language lessons on coLanguage work via prepaid lessons hours. We use the secure Dutch online payment service Mollie. The following payment methods are accepted:

  • Credit card
  • PayPal
  • iDEAL
  • SOFORT Banking
  • Bancontact
  • Giropay
  • Bank transfer

Payment security

Our payment provider Mollie complies fully with the European Banking Authority’s Guidelines on the security of internet payments and is permanently supervised by the Dutch central bank, DNB. Mollie is listed in the register of payment institutions of the Dutch Central Bank.

When making any payment whilst using the website or our services, you warrant that you have read, understood and agree to be bound by the Mollie terms and conditions which are available on their website.

Refunds

We offer a temporally unlimited option to refund unused lessons. At any time, you can go to the financial section of your account on our website and request a refund. Refunds are processed every Friday via a bank transaction or PayPal.

Cancellation policy

We protect our teachers with a 24-hour cancellation policy. If you cancel your lesson beforehand, you will not be charged, otherwise the lesson will be charged in full.

4. Teachers

Verification

Once you have signed up and completed your profile, we will check your profile and certificates. If you match our requirements, we will accept your profile. If you wish to be verified, you can participate in Skype-Interview with one of our staff members, your profile will then be officially verified, enabling you to rank higher on our teacher list.

Service Fee

We take a service fee of 15% on all lesson hours.

Freelancer

Our teachers are independent freelancers who work on a project basis. They decide on their schedule and lessons content. Teachers are responsible to declare any earnings in compliance with their national laws.

5. Spam

The transmission of spam, chain letters and unsolicited promotional emails is not allowed on www.colanguage.com. If repeated violations occur, we reserve the right to cancel user access to the website without advanced notice.

6. Privacy

coLanguage takes your privacy seriously and any information provided through your use of the Website and/or Services are subject to coLanguage's privacy policy, which is available on the Website.

7. Website content and copyrights

The website and all the related products of coLanguage are subject to copyright. The material on the website is protected by copyright under the laws of Switzerland and through international treaties. Unless otherwise indicated, all rights (including copyright) in the services and compilation of the website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website, code, scripts, design elements and interactive features) are owned or controlled for these purposes, and are reserved by coLanguage or its contributors.

8. User generated content

We are not responsible or liable for opinions and statements expressed in content submitted for public display through our website. We do not prescreen all information posted online. We neither endorse nor guarantee the accuracy, completeness, or usefulness of any such content. You are responsible for ensuring that content submitted to this website is not provided in violation of any copyright, trade secret or other intellectual property rights of another person or entity. You shall be solely liable for any damages resulting from any infringement of copyrights, trade secret, or other intellectual property rights, or any other harm resulting from your uploading, posting or submission of content to this Website. 

We have the right, but not the obligation, to randomly monitor content submitted to our website through an online discussion forum or chat room, to determine compliance with these terms and any other applicable rules that we may establish, as well as for the purpose of services' improvement. 

We have the right in our sole discretion to edit or remove any material submitted to or posted through this website. Without limiting the foregoing, we have the right to remove any material that coLanguage, in its sole discretion, finds to be in violation of these terms or otherwise objectionable, and you are solely responsible for the content that you post to this Website.

9. Harassment/Discrimination and inappropriate content

The website permits you to post comments, feedback, etc. but you are solely responsible for the content posted by you. You represent that you have required permission to use the content. When posting content to the website, please do not post content that contains ill-mannered, profane, abusive, racist or hateful language or expressions, inflammatory attacks of a personal, racial or religious nature. The spread and uploading of defamatory, obscene, harassing, threatening, abusive, racist, deceptive or fraudulent content or content which promotes crime will lead to an expulsion from our platform.

10. Links to third party websites

The Website may contain links to non-coLanguage websites. These links are provided to you as a convenience and coLanguage is not responsible for the content of any linked website. Any non-coLanguage website accessed from the services is independent of coLanguage, and coLanguage has no control over the content of that website. In addition, a link to any non-coLanguage website does not imply that coLanguage endorses or accepts any responsibility for the content or use of such website. Use of any third party website is subject to its terms of service and privacy policy. We request that our users exercise caution and good judgment when using third-party websites.

11. Limitation of Liability

You acknowledge and agree that our services are provided for the purpose of facilitating learning, not cheating. You agree not to hire teachers to complete assignments, write papers, take exams for you or otherwise do work on your behalf. Further, you agree not to use our service for any purpose that violates the academic honesty policy or other conduct policies of your school, university, academic institution or workplace.

By using our services, you agree that coLanguage is not to be held liable for any decisions you make based on any of our services or guidance and any consequences, as a result, are your own. Under no circumstances can you hold coLanguage liable for any actions you take nor can you hold us or any of our employees liable for any loss or costs incurred by you as a result of any guidance, advice, coaching, materials or techniques used or provided by coLanguage.

We expressly disclaim any liability or claims that may arise between students and teachers. You are solely responsible for your interactions with others and any disputes that arise from those interactions with other users. coLanguage is not obliged but may monitor disputes between students and teachers.

12. Contact Information

If you have any questions about these Terms, please contact us at the following e-mail address: support@colanguage.com.