Frequently asked questions
How can we help you?
You need a stable internet connection and a device with a microphone and camera. You can use a computer, tablet or smartphone. We recommend the use of a computer and a pair of headsets to assure the best possible sound quality. The recommended download/upload speed requirements for Skype video call is 300kbps / 300kbps. You can check the speed of your connection here.
If you are not a fan of Skype, you can use alternatives like FaceTime, Google Hangouts, Zoom, Messenger... Agree with your teacher on which technology and/or application suits you both.
The first thing you need to do is to register as a student at the coLanguage website. You can follow this path: https://www.colanguage.com/user/register?signup=student.
Then you can find a teacher here and contact them directly by sending them a lesson request.
Teachers decide themselves whether they offer a free trial class or not. Teachers indicate this in their profile.
Ask your teacher to join a free trial class.
Once your teacher has accepted your lesson request, you buy lesson hours by clicking on the "Buy hours" button in your teachers profile.
You can buy 1, 4, 8, 12 or 24 hours. The more hours you buy, the greater the discount you get.
A first step is agreeing on a day and time with your teacher. Then the teacher schedules the lessons on the website.
After every Skype lesson with your teacher, you need to confirm the lesson on the coLanguage website. Please confirm all lessons in a timely manner because teachers are paid only after you confirm the lesson.
To reschedule or cancel lessons, you have to contact your teacher. Send them a message as early as possible.
You can cancel a lesson up to 24 hours before the scheduled beginning time with no charge. If you cancel within 24 hours of the scheduled lesson, you will normally get charged for the class. An exception is when your teacher agrees on not charging you for the cancellation.
No, your hours have no expiration date. You can use them anytime you want.
Yes, your teacher provides learning materials.
Every teachers has their own methods. Therefore, materials can differ per teacher. They are chosen in accordance with your needs. Learning materials could be scanned parts of books, online exercises, videos, music, web pages, news or screen sharing. Ask your teacher about their method and provided learning materials.
Next to that, you can always exercise with coLanguage learning materials for free! Find our online language courses here.
If you miss a lesson, you should contact your teacher as soon as possible to reschedule it.
Depending on the circumstances and what you agreed with your teacher, charges may apply.
Our teachers are carefully selected it normally will not happen that they miss their classes.
However, in case of a missed class, we guarantee you will get your prepaid hours back.
We love to help you with all your questions. We are available on Monday to Friday, except for national holidays.
You can send us an email to support [ at ] colanguage.com.
You can reset your password by clicking here.
coLanguage accepts credit and debit cards, IBAN bank transfer, Bancontact, iDEAL, SOFORT Banking and PayPal.
It is absolutely safe to pay on coLanguage.
All transactions are protected by SSL encryption and by the EU privacy and consumer law.
You can view all payments you have made by going to My Teachers → Open the class with all lessons → Payments
Additionally, the payments will appear on your personal bank statement.
Don’t send them money, and immediately let us know.
By paying outside of the coLanguage platform you lose your payment protection and we can not guarantee secure payments anymore. This act will also result in an immediate deactivation of your account and that of the teacher.
If your transaction fails please refresh your page and try again.
If it does not work the second time, please contact us at support [at] colanguage.com. Send us a screenshot of your problem. This will help us to understand your problem better and enables us to resolve it sooner.
Yes! Although, you have to cancel your lesson more than 24 hours in advance in order to get your prepaid hours back. Contact your teacher to schedule a new lesson.
In case you cancel your lesson within less than 24 hours, you might get charged for the lesson depending on the circumstances and your teacher's policy.
Yes, if you do not like your teacher or the quality of the learning process is not sufficient, we offer you a full money back guarantee for the planned lessons that did not take place yet. There are two ways to do this:
After the money is refunded you can find it back as credit in the Financial section of your profile: https://www.colanguage.com/credits.
You can use this money to buy lesson hours with a new teacher. If you want to refund your money to your bank account or PayPal, you have to document this on your profile. And request a payout.
In order for your profile to be visible in the teacher list, it has to be approved by a coLanguage staff member.
The reasons why your profile is not visible might be:
To apply as a teacher you need to register and create a profile on the coLanguage website. Fill in as much information as you can.
A member of our staff will evaluate your profile, give you tips about how to make it better and subsequently approve it when your profile is 100% complete. After your profile got approved you can start teaching!
The coLanguage platform is completely free to enter! When you teach, we charge a service fee of 15% on your hourly rate. You can pick your own hourly rate for the services you offer!
Yes, you can teach more than one language. Indicate the languages you can teach in your profile.
No formal teaching experience is required to start teaching at coLanguage. However, your teaching experience, both offline and online, will be taken into consideration when students pick their teacher and should also be reflected in the price per hour you set.
However, the basic requirements to teach are fluency in the language you teach and strong motivation.
No teaching certificate is required to start teaching at coLanguage. However, having any teaching certificates will make you more attractive for students. You can indicate the certificates you have got in your profile.
You do not need to be a native speaker to teach the language.
However, you must be fluent in that language so students can benefit the most from their lessons.
Your profile will be approved via email if you fulfill all the requirements, and you can start teaching! However, we also have so named 'verified teachers'. Verified teachers have a green check mark in their profile and rank higher in the teacher list. To become a verified teacher, a staff member will interview you personally on Skype. While it is not necessary to get a Skype interview with a staff member to teach at coLanguage, we highly recommend it.
During the verification interview we evaluate several things: your background, education, work experience and language proficiency. We will also explain everything you need to know about how the website works and you can ask all your questions.
First impression counts, and you only get one chance to make a good first impression. Studies show that having a good profile picture increases the chances of your profile being opened by 7 times! Your photo will not only help students trust you, but it will also tell them something about your personality.
Follow our simple tips and take a profile picture that shows the best version of yourself.
You should be the only subject of the photo. This means no objects, sunglasses, hats, group shots, or photos of you with your family or pets. Use a head-to-shoulders or head-to-waist frame to be recognizable. Avoid full body shots.
Make eye contact, smile and dress appropriately.
Simple, single color background or background in a classroom/teaching setting is a good pick. Make sure the background is not distracting.
Natural light is the best option. Your face should not look dark.
The background could be slightly out of focus but not your face.
Files must be less than 5 MB. Allowed file types: png, gif, jpg, jpeg.
Many students prefer watching a presentation video of the teacher instead of reading a text. It is easier, faster and gives a better idea of the personality of the teacher. To ensure your video has the desired effect of receiving lesson requests follow a few simple rules:
The maximum length of your video should be 1 minute. Statistics show that even the most interesting videos can lose the audience’s attention in the second minute.
Make sure you can be heard and seen clearly. Shoot the video in a quiet environment with your microphone close to your face. Natural light and a good camera/smartphone increase the quality of the video.
Preferably, take the video at the place where you will be teaching your classes. Choose a plain background or a classroom setting.
Think about who your target students are and record the video in the language that they speak. English is also a good option. Avoid combinations of languages in one video. Use subtitles to make sure that even beginner students can follow what you are saying.
Demonstrate your key message first by underling the language(s) that you teach. Then speak about:
Tip: Create a script to make sure your presentation is brief and relevant.
This is your time to sell yourself to the student so dress professionally, smile, and show enthusiasm and energy.
Upload the video on YouTube: https://www.youtube.com/upload
Then go to My profile → Edit → Personal information → Presentation video and paste the YouTube link into the presentation video field.
To set your general availability go to My profile → Edit → Availability.
Click on the hours of the different days of the week to activate the field. Green boxes in the calendar mean availability to teach, grey boxes mean that you are not available.
The general availability is just an approximation of your teaching availability. It helps students get a glance of your overall schedule. They still need to contact you to arrange the lessons.
To set your price per hour go to My profile → Pricing
Choose your price for a language lesson via Skype for 60 min. The price is in EURO (€).
You can update your price per hour at any time.
If you teach groups, the pricing goes as following.
Imagine you receive €15/h for individual lessons. You hourly rate goes up if you teach multiple students.
To add your education and work experience go to My profile → Edit → Work experience and Education.
You can add more schools by clicking on "Add another school" and remove the existing ones by clicking on "Remove".
You can add more fields by clicking on "Add another work experience" and remove the existing ones by clicking on "Remove".
We'd hate to see you go! However, you can delete your profile and all the information it contains by going to My Profile → Edit → Scroll down → Cancel account.
You can describe your offer on your profile. Your offer text should consist out of the following information:
The offer text should only be translated to the languages that you speak, because students will contact you expecting that you speak these languages fluent.
You choose your own price per hour. Here you can find the current teacher list and compare prices: https://www.colanguage.com/find-online-language-teacher
When setting your rate consider:
Tip: start with a low price to get the first reviews from students and increase it over time.
Students will contact you directly when they browse our database: https://www.colanguage.com/find-online-language-teacher
How to attract more students:
The factors that improve your ranking are:
When you get a lesson request, we strongly advise you to respond within 24 hours to the student. You can accept or decline the student's request.
It is not compulsory to offer a free trial class.
However, our statistics show that teachers who offer a free trial class are more likely to receive lesson requests.
Yes, you can. Go to My students and open the class.
If the student has paid already, you will see the number of prepaid hours:
If the student has not paid yet, there will be no prepaid hours visible:
The lessons must be scheduled and documented before the lessons take place. Once the lesson is created, the student has access to all the details.
After the lesson, it is important that you remind your student to confirm that the class took place. Remember you only get paid after the student has confirmed the lesson.
Your teaching methods and the materials you provide are your responsibility.
It is very useful for students to have materials adapted to their needs. Therefore, you could use up-to-date web materials in combination with your own.
You can also use coLanguage materials for free! Visit out online language course page. Please contact us if you want to participate as a copywriter.
Sharing your teaching materials is possible in various ways:
- On the coLanguage website: click 'Learning Materials' on top of the page and select + Add learning materials. You can then upload files and decide with which student you share the learning materials.
- Sharing platforms like Google Drive or Dropbox.
Students can cancel their lessons up to 24 hours before its scheduled starting time without any charge. Please contact the student to reschedule the lesson. If they cancel within 24 hours of the lesson, they will get charged and you will get paid unless you have agreed otherwise. When you are in doubt of what you have to do, you can always contact the customer support.
It is not advisable to cancel scheduled lessons. However, if it is necessary, the student must be contacted as soon as possible.
The lesson must be deleted on the coLanguage website to return the prepaid hours to the student's account.
Yes, you can stop receiving new lesson requests temporarily by hiding your profile from the teacher list.
Go to My Profile → Edit → Availability → Receive booking from students.
When you change your rate per hour the price will change for new students. However, for existing students the former hourly rate will stay the same. They will not have to pay the new amount.
You can decide whether you want to teach groups or not. Note that teaching groups will raise your hourly rate, while students pay less. This might create a win-win situation for everybody involved. As a teacher, your hourly rate raises as follows:
Imagine you receive €15/h for individual lessons. You hourly rate goes up if you teach multiple students.
You only get paid when the student confirms that a lesson has taken place. Make sure that you document each lesson before it takes place, then you can remember your student during the lesson to confirm it right after.
You can receive your money through a bank transfer or via PayPal.
To set your preference and payment information go to My profile → Edit → Payouts.
You can request a cash out at any time here or by clicking on € Financial in the drop-down menu in the upper right corner.
Bank transactions are made every Friday.