Frequently asked questions
How can we help you?
You need a stable internet connection and a device with a microphone and camera. You can use a computer, tablet or smartphone. We recommend the use of a computer and a pair of headsets to assure the best possible sound quality. The recommended download/upload speed requirements for Skype video call is 300kbps / 300kbps. You can check the speed of your connection here.
If you are not a fan of Skype, you can use alternatives like FaceTime, Google Hangouts, Zoom, Messenger etc. Agree with your teacher on which application suits you both.
Choose a teacher from our teacher list and contact them for a free trial lesson or book a first lesson directly.
You can filter our teacher list by:
Teachers decide themselves whether they offer a free trial class or not. Teachers indicate this in their profile.
If you see that the teacher you have chosen does offer a free trial lesso, ask your them to join a free trial class.
Once your teacher has accepted your lesson request, you buy lesson hours by clicking on the "Buy hours" button in your teachers profile.
You can buy 1, 4, 8, 12 or 24 hours. The more hours you buy, the bigger the discount you get.
You can directly book lessons based on the availability of your teacher. Check your teacher's profile.
You can also agree on a time and day with your teacher and your teacher will book the class for you.
Our cancellation policy is of 24 hours. In other words, you can cancel free of charge up to 24 hours prior to your class. Contact your teacher if you need to cancel a lesson.
To reschedule or cancel lessons, you have to contact your teacher. Send them a message as early as possible.
You can cancel a lesson up to 24 hours before the scheduled beginning time with no charge. If you cancel within 24 hours of the scheduled lesson, you will get charged for the lesson. An exception is when your teacher agrees on not charging you for the cancellation.
No, your purchased hours do not expire. You can use them whenever you want.
Yes, your teacher provides learning materials.
Every teachers has their own methods. Therefore, materials can differ per teacher. They are chosen in accordance with your needs. Learning materials could be scanned parts of books, online exercises, videos, music, web pages, news or screen sharing. Ask your teacher about their method and provided learning materials.
Next to that, you can always exercise with our learning materials for free! Find our online language courses here.
You can decide the duration together with your teacher. Some students prefer only 30 minutes of lessons, others 1 hour and others even longer.
Use the filter "native speaker from" in our teacher list to limit your search to native speakers.
Yes, we check the qualifications of all our teachers before we accept them in our community.
Many of our teachers also had a personal conversation with one of our employees, during which we intensively examine the experiences and train the teacher specifically on the subject of online lessons.
Yes, you can invite friends to join your lessons and share the costs.
Talk to your teacher about group lessons and your wish to invite friends. Our teachers have the possibility to increase the price per hour (e.g. from 17 Euro to 20 Euro) if you are two or more students.
But still, overall it will be much cheaper for each of you as you share the costs.
If you miss a lesson, you should contact your teacher as soon as possible to reschedule it.
Our cancellation policy is 24 hours. In other words, you can cancel free of charge up to 24 hours in advance. Contact your teacher if you need to cancel or reschedules a lesson.
Our teachers are selected carefully, it normally does not happen that they miss their classes.
However, in case of a missed class, we guarantee you will get your prepaid hours back.
We love to help you with all your questions. We are available on Monday to Friday, except for holidays. We usually respond to emails within 24 hours.
You can send us an email to firstname.lastname@example.org or use our contact form to contact us.
You can reset your password by clicking here.
To solve your problems with Skype please visit the Skype Support Center here.
Your lessons are automatically confirmed 48 hours after they have taken place. This is written in all emails that you receive from us.
If there are any discrepancies, you should contact us before a lessons gets confirmed so that we can intervene and your teacher will not receive his/her money.
Go to the top right corner and click in the dropdown menu on Profile → edit → scroll down and click on cancel account.
Go to the top right corner and click in the dropdown menu on Profile → Site and email preferences → change your receive email settings.
Although we check all teachers intensively in advance, it can happen that a teacher is suddenly no longer available, but he/she does not deactivate his profile.
If this happens twice, we will immediately remove his/her profile from our list of teachers.
If it happens that your teacher does not answer, we kindly ask you to contact a second teacher and give a second teacher a chance to teach you. We have a lot of very good teachers in our community.
coLanguage accepts credit and debit cards, IBAN bank transfer, Bancontact, iDEAL, SOFORT Banking and PayPal.
It is absolutely safe to pay on coLanguage.
All transactions are protected by SSL encryption and by the EU privacy and consumer law.
You can view all payments you have made by going to My Teachers → Open the class with all lessons → Payments.
Additionally, the payments will appear on your personal bank statement.
Don’t send them money, and immediately let us know.
By paying outside of the coLanguage platform you lose your payment protection and we can not guarantee secure payments anymore. This act will also result in an immediate deactivation of your account and that of the teacher.
If your transaction fails please refresh your page and try again.
If it does not work the second time, please contact us at email@example.com. Send us a screenshot of your problem. This will help us to understand your problem better and enables us to resolve it sooner.
You see all transactions in our Finance section in the dropdown menu on the right top corner. You can also download an Excel file.
If you would like to have a PDF invoice, please send us your contact details (name, address, ...) by email to firstname.lastname@example.org and our team will create an invoice for you.
Yes, if you do not like your teacher or the quality of the learning process is not sufficient, we offer you a full money back guarantee for lessons that did not take place yet. There are two ways to do this:
After the money is refunded you can find it back as credit in the Financial section of your profile.
You can use this money to buy lesson hours with a new teacher. If you want to refund your money to your bank account or PayPal, you have to document this on your profile and request a payout.
First, you have to request a refund. The money is then a credit on your coLanguage account. Your money will not be automatically transferred back to your bank account.
You can see your credit in the Financial section in the dropdown menu in the top right corner.
Then use the credit to pay for hours with another teacher.
Yes, if you cancel your lesson, according to our 24 hours policy, you will get a refund. Contact your teacher, to schedule a new lesson.
If it is not possible for you, to cancel your lesson 24 hours ahead, the hour will be charged, dependent on the circumstances.
To apply as a teacher you need to register and create a profile on our website.
You need to complete 100% of your profile and a member of our staff will evaluate your profile within 48 hours and give you tips about how to make it better. After your profile got accepted you can start teaching!
The coLanguage platform is completely free to register and to create a public profile! When you earn money, we charge a service fee of 15% on your hourly rate.
Yes, you can teach more than one language. Indicate the languages you want to teach in your profile.
Yes, teaching experience is required to become a teacher at coLanguage. We want to make sure our students learn from professionals. However, if you do not have any teaching experience, you must convince us during a Skype interview why you should be accepted as a teacher.
The basic requirements are to have sufficient teaching knowledge, to be fluent in the language and to have a strong motivation.
Yes, we require a certificate before you can be accepted as a teacher. However, it does not necessarily have to be teaching certificate. For example, a certificate for a translator can also be accepted, as long as you convince us via a Skype interview that you have sufficient teaching skills.
No, you do not need to be a native speaker. However, we do require a certificate or other proof that you are fluent in the learning language. We want to make sure our students learn from professionals.
In order for your profile to be visible in the teacher list, it has to be accepted by a coLanguage staff member.
The reasons why your profile is not visible might be:
Your profile will be approved via email if you fulfill all the requirements, and you can start teaching! However, we also have so called 'verified teachers'. Verified teachers have a green check mark in their profile and rank higher in the teacher list. To become a verified teacher, a staff member will interview you personally on Skype. While it is not necessary to get a Skype interview with a staff member to teach at coLanguage, we highly recommend it.
During the verification interview we evaluate several things: your background, education, work experience and language proficiency. We will also explain everything you need to know about how the website works and you can ask all your questions.
Classes take place via video chat. You can decide for yourself whether you use Skype, Facetime, Google Hangout or any other software.
Or the lessons take place at your home, your student's home or at a public place in your city e.g. the university.
You choose your preferences in your profile.
First impression counts, and you only get one chance to make a good first impression. Studies show that having a good profile picture increases the chances of your profile being opened by 7 times! Your photo will not only help students trust you, but it will also tell them something about your personality.
Follow our simple tips and take a profile picture that shows the best version of yourself.
You should be the only subject of the photo. This means no objects, sunglasses, hats, group shots, or photos of you with your family or pets. Use a head-to-shoulders or head-to-waist frame to be recognizable. Avoid full body shots.
Make eye contact, smile and dress appropriately.
Simple, single color background or background in a classroom/teaching setting is a good pick. Make sure the background is not distracting.
Natural light is the best option. Your face should not look dark.
The background could be slightly out of focus but not your face.
Files must be less than 5 MB. Allowed file types: png, gif, jpg, jpeg.
Many students prefer watching a presentation video of the teacher instead of reading a text. It is easier, faster and gives a better idea of the personality of the teacher. To ensure your video has the desired effect of receiving lesson requests follow a few simple rules:
The maximum length of your video should be 1 minute. Statistics show that even the most interesting videos can lose the audience’s attention in the second minute.
Make sure you can be heard and seen clearly. Shoot the video in a quiet environment with your microphone close to your face. Natural light and a good camera/smartphone increase the quality of the video.
Preferably, take the video at the place where you will be teaching your classes. Choose a plain background or a classroom setting.
Think about who your target students are and record the video in the language that they speak. English is also a good option. Avoid combinations of languages in one video. Use subtitles to make sure that even beginner students can follow what you are saying.
Demonstrate your key message first by emphasizing the language(s) that you teach. Then speak about:
Tip: Create a script to make sure your presentation is brief and relevant.
This is your time to sell yourself to the student so dress professionally, smile, and show enthusiasm and energy.
Upload the video on YouTube.
Then go to My profile → Edit → Personal information → Presentation video and paste the YouTube link into the presentation video field.
To set your general availability go to My profile → Edit → Availability.
Click on the hours of the different days of the week to activate the field. Green boxes in the calendar mean availability to teach, grey boxes mean that you are not available.
The general availability is just an approximation of your teaching availability. Even after a lesson request, you can always change the date and time in consultation with your student.
To set your price per hour go to My profile → Pricing.
Choose your price for a language lesson via Skype for 60 min. The price is in EURO (€).
You can update your price per hour at any time.
If you teach groups, the pricing goes as following.
Imagine you receive €15/h for individual lessons. You hourly rate goes up if you teach multiple students.
To add your education and work experience go to My profile → Edit → Work experience and Education.
You can add more schools by clicking on "Add another school" and remove the existing ones by clicking on "Remove".
You can add more fields by clicking on "Add another work experience" and remove the existing ones by clicking on "Remove".
You can describe your offer on your profile. Your offer text should consist out of the following information:
Translate your offer text in the languages that you speak to reach students from different countries.
You choose your own price per hour. You can find the current teacher list and prices charged here.
When setting your rate consider:
Tip: start with a low price to get the first reviews from students and increase it over time.
Make sure that you schedule each lesson before it takes place. If your student does not file a complaint within 48 hours, a lesson is automatically considered confirmed after 48 hours and you get paid.
You can receive your money through PayPal or via a European bank transfer.
You can set your preferences and payment information, by clicking in the upper right corner on drop-down menu on Profile → Edit → Payouts.
Bank transfers are made only to European bank accounts, since transactions from the EU to countries outside the EU are associated with high fees, which we do not cover.
You can request a cash out at any time, by clicking in the upper right corner on drop-down menu on Financial.
Payouts are made every Friday.
You set the hourly price you want to work for. At the moment of payment, we charge a service fee of 15%.
You should take this into account, when setting your hourly price.
When you change your rate per hour the price will only change for new students.
However, for existing students the former hourly price will stay the same. If you want to change your rate also for existing students, you need to go to the class and edit each class manually. Keep in mind to inform your students, because they agreed to learn for the original hourly rate.
Students will contact you directly when they browse our public teacher list.
How to attract more students:
If a new student contacts you, you should respond within 24 hours.
Some students already send a suggested date for a first lesson or a trial lesson. In any case, it is now a matter of arranging the first appointment.
If you cannot or do not want to teach the student, please contact our support team. We will then help the student to find another teacher.
It is not compulsory to offer a free trial class. However, our statistics show that teachers who offer a free trial class are more likely to convince students to buy hours.
You can choose how long the trial lesson lasts. Some teachers keep it short, others already teach a half or full lesson. Remember to explain to the student that the next step is to buy prepaid hours so that you can schedule the next lessons.
Yes, go to My students and open the class.
If the student has paid already, you will see the number of prepaid hours:
If the student has not paid yet, there will be no prepaid hours visible:
The lessons must be scheduled and documented before the lessons took place. Once the lesson is created, the student has access to all details.
If your student does not file a complaint within 48 hours, a lesson is automatically considered confirmed and you get paid.
It is your job as a teacher to provide your students with good learning materials:
Share the learning materials via Dropbox or Google Drive.
Or use the integrated system of coLanguage to share learning materials.
This way, you and your student always have an overview of everything. Documents get lost if you only send them via email.
The cancellation policy is 24 hours, both for students and teachers.
If students contact you less than 24 hours before the lesson starts, you can still decide to cancel the lesson. To insist on the cancellation policy, just wait until the lesson gets confirmed automatically and you receive your payment.
It is not advisable to cancel scheduled lessons. However, if it is necessary, the student must be contacted as soon as possible.
The lesson must be cancelled on the coLanguage website to return the prepaid hour to the student's account.
Students have the opportunity to invite friends or colleagues to their lessons using the "invite button" above the class.
You can negotiate the price per hour individually with each group. And then increase it accordingly in the class, if needed.
In other words, one of the participants buys prepaid hours, possibly for a higher price (you decide that individually for each group) and everything else works as before. Simply schedule lessons and meet as a group on Skype.
Go to My Profile → Edit → Availability → Receive booking from students.
And your profile will be removed from the public teacher list. You always publish your profile again in our teacher list.
You should use our messaging system to communicate with your students.
Yes, you need a Skype account or any other Video chat software or app, such as: FaceTime, Zoom, Google Hangouts etc. Choose the software that you can best handle and that your students prefer.
You can download and install Skype from here.
Send us an email to email@example.com.
Please describe the problem as precisely as possible and if possible add a screenshot.
The following parameters influence your ranking in our public list of teachers:
Students can leave a public review on your profile after the first lesson and every 10 hours thereafter.
Positive reviews help you attract more new students.
You have the option to refund your student's money. In the respective class in the field of payments, you have the option of making a refund.
Please tell your student that it is against our general terms and conditions and will result in deleting your and your student's profile.
Being part of our community means that you accept our terms. We use our profits to provide good customer service and to improve the platform and our marketing.
Go to Profile → Edit → Change website and email settings
Teaching on the coLanguage platforms means you work as a freelancer. To declare taxes is your own responsibility according to the requirements and legislation of your own country.
Depending on your legal status, you will need to create invoices with or without VAT. You may also be able to use the reverse charge system for VAT.
You can find our legal company information here.
Your income as a teacher is income from self-employed work. You don't have to register a business, but you have to correctly declare your income in your annual tax statement.
In order to keep your accounting correct, you should create invoices to us. Here you will find our company information.
For further questions, you should ask your accountant.