Frequently Asked Questions - Teaching
How can we help you?
Students will contact you directly when they browse our public teacher list.
How to attract more students:
If a new student contacts you, you should respond within 24 hours.
Some students already send a suggested date for a first lesson or a trial lesson. In any case, it is now a matter of arranging the first appointment.
If you cannot or do not want to teach the student, please contact our support team. We will then help the student to find another teacher.
It is not compulsory to offer a free trial class. However, our statistics show that teachers who offer a free trial class are more likely to convince students to buy hours.
You can choose how long the trial lesson lasts. Some teachers keep it short, others already teach a half or full lesson. Remember to explain to the student that the next step is to buy prepaid hours so that you can schedule the next lessons.
Yes, go to My students and open the class.
If the student has paid already, you will see the number of prepaid hours:
If the student has not paid yet, there will be no prepaid hours visible:
The lessons must be scheduled and documented before the lessons took place. Once the lesson is created, the student has access to all details.
If your student does not file a complaint within 48 hours, a lesson is automatically considered confirmed and you get paid.
It is your job as a teacher to provide your students with good learning materials:
Share the learning materials via Dropbox or Google Drive.
Or use the integrated system of coLanguage to share learning materials.
This way, you and your student always have an overview of everything. Documents get lost if you only send them via email.
The cancellation policy is 24 hours, both for students and teachers.
If students contact you less than 24 hours before the lesson starts, you can still decide to cancel the lesson. To insist on the cancellation policy, just wait until the lesson gets confirmed automatically and you receive your payment.
It is not advisable to cancel scheduled lessons. However, if it is necessary, the student must be contacted as soon as possible.
The lesson must be cancelled on the coLanguage website to return the prepaid hour to the student's account.
Students have the opportunity to invite friends or colleagues to their lessons using the "invite button" above the class.
You can negotiate the price per hour individually with each group. And then increase it accordingly in the class, if needed.
In other words, one of the participants buys prepaid hours, possibly for a higher price (you decide that individually for each group) and everything else works as before. Simply schedule lessons and meet as a group on Skype.