Frequently Asked Questions - Refunds
How can we help you?
Yes! Although, you have to cancel your lesson more than 24 hours in advance in order to get your prepaid hours back. Contact your teacher to schedule a new lesson.
In case you cancel your lesson within less than 24 hours, you might get charged for the lesson depending on the circumstances and your teacher's policy.
Yes, if you do not like your teacher or the quality of the learning process is not sufficient, we offer you a full money back guarantee for the planned lessons that did not take place yet. There are two ways to do this:
After the money is refunded you can find it back as credit in the Financial section of your profile: https://www.colanguage.com/credits.
You can use this money to buy lesson hours with a new teacher. If you want to make a transaction from you coLanguage credit to your own bank account, you have to connect your bank account to coLanguage in order to do so and press Payout.