Frequently Asked Questions - Refunds
How can we help you?
Yes, if you do not like your teacher or the quality of the learning process is not sufficient, we offer you a full money back guarantee for lessons that did not take place yet. There are two ways to do this:
After the money is refunded you can find it back as credit in the Financial section of your profile.
You can use this money to buy lesson hours with a new teacher. If you want to refund your money to your bank account or PayPal, you have to document this on your profile and request a payout.
First, you have to request a refund. The money is then a credit on your coLanguage account. Your money will not be automatically transferred back to your bank account.
You can see your credit in the Financial section in the dropdown menu in the top right corner.
Then use the credit to pay for hours with another teacher.
Yes, if you cancel your lesson, according to our 24 hours policy, you will get a refund. Contact your teacher, to schedule a new lesson.
If it is not possible for you, to cancel your lesson 24 hours ahead, the hour will be charged, dependent on the circumstances.