Frequently Asked Questions - Getting started
How can we help you?
You need a stable internet connection and a device with a microphone and camera. You can use a computer, tablet or smartphone. We recommend the use of a computer and a pair of headsets to assure the best possible sound quality. The recommended download/upload speed requirements for Skype video call is 300kbps / 300kbps. You can check the speed of your connection here.
If you are not a fan of Skype, you can use alternatives like FaceTime, Google Hangouts, Zoom, Messenger etc. Agree with your teacher on which application suits you both.
Choose a teacher from our teacher list and contact them for a free trial lesson or book a first lesson directly.
You can filter our teacher list by:
Teachers decide themselves whether they offer a free trial class or not. Teachers indicate this in their profile.
If you see that the teacher you have chosen does offer a free trial lesso, ask your them to join a free trial class.
Once your teacher has accepted your lesson request, you buy lesson hours by clicking on the "Buy hours" button in your teachers profile.
You can buy 1, 4, 8, 12 or 24 hours. The more hours you buy, the bigger the discount you get.
You can directly book lessons based on the availability of your teacher. Check your teacher's profile.
You can also agree on a time and day with your teacher and your teacher will book the class for you.
Our cancellation policy is of 24 hours. In other words, you can cancel free of charge up to 24 hours prior to your class. Contact your teacher if you need to cancel a lesson.
To reschedule or cancel lessons, you have to contact your teacher. Send them a message as early as possible.
You can cancel a lesson up to 24 hours before the scheduled beginning time with no charge. If you cancel within 24 hours of the scheduled lesson, you will get charged for the lesson. An exception is when your teacher agrees on not charging you for the cancellation.
No, your purchased hours do not expire. You can use them whenever you want.
Yes, your teacher provides learning materials.
Every teachers has their own methods. Therefore, materials can differ per teacher. They are chosen in accordance with your needs. Learning materials could be scanned parts of books, online exercises, videos, music, web pages, news or screen sharing. Ask your teacher about their method and provided learning materials.
Next to that, you can always exercise with our learning materials for free! Find our online language courses here.
You can decide the duration together with your teacher. Some students prefer only 30 minutes of lessons, others 1 hour and others even longer.
Use the filter "native speaker from" in our teacher list to limit your search to native speakers.
Yes, we check the qualifications of all our teachers before we accept them in our community.
Many of our teachers also had a personal conversation with one of our employees, during which we intensively examine the experiences and train the teacher specifically on the subject of online lessons.
Yes, you can invite friends to join your lessons and share the costs.
Talk to your teacher about group lessons and your wish to invite friends. Our teachers have the possibility to increase the price per hour (e.g. from 17 Euro to 20 Euro) if you are two or more students.
But still, overall it will be much cheaper for each of you as you share the costs.