Frequently Asked Questions - Student
How can we help you?
You should contact your teacher as soon as possible to reschedule.
Depending on the circumstances if you have not canceled the lesson up to 24 hours before its scheduled beginning time, you might be charged with the full amount of the lesson.
Our teachers are carefully selected and very reliable and they usually do not miss their classes.
However, in case of a missed class, we guarantee you will get your prepaid hours back.
You can reset your password by clicking here.
To solve your problems with Skype please visit the Skype Support Center here.