Frequently Asked Questions - Troubleshooting problems
How can we help you?
If you miss a lesson, you should contact your teacher as soon as possible to reschedule it.
Depending on the circumstances and what you agreed with your teacher, charges may apply.
Our teachers are carefully selected it normally will not happen that they miss their classes.
However, in case of a missed class, we guarantee you will get your prepaid hours back.
We love to help you with all your questions. We are available on Monday to Friday, except for national holidays.
You can send us an email to support [ at ] colanguage.com.
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