Frequently Asked Questions - Getting started
How can we help you?
You need a stable internet connection and a device with a microphone and camera. You can use a computer, tablet or smartphone. We recommend the use of a computer and a pair of headsets to assure the best possible sound quality. The recommended download/upload speed requirements for Skype video call is 300kbps / 300kbps. You can check the speed of your connection here.
If you are not a fan of Skype, you can use alternatives like FaceTime, Google Hangouts, Zoom, Messenger... Agree with your teacher on which technology and/or application suits you both.
The first thing you need to do is to register as a student at the coLanguage website. You can follow this path: https://www.colanguage.com/user/register?signup=student.
Then you can find a teacher here and contact them directly by sending them a lesson request.
Teachers decide themselves whether they offer a free trial class or not. Teachers indicate this in their profile.
Ask your teacher to join a free trial class.
Once your teacher has accepted your lesson request, you buy lesson hours by clicking on the "Buy hours" button in your teachers profile.
You can buy 1, 4, 8, 12 or 24 hours. The more hours you buy, the greater the discount you get.
A first step is agreeing on a day and time with your teacher. Then the teacher schedules the lessons on the website.
After every Skype lesson with your teacher, you need to confirm the lesson on the coLanguage website. Please confirm all lessons in a timely manner because teachers are paid only after you confirm the lesson.
To reschedule or cancel lessons, you have to contact your teacher. Send them a message as early as possible.
You can cancel a lesson up to 24 hours before the scheduled beginning time with no charge. If you cancel within 24 hours of the scheduled lesson, you will normally get charged for the class. An exception is when your teacher agrees on not charging you for the cancellation.
No, your hours have no expiration date. You can use them anytime you want.
Yes, your teacher provides learning materials.
Every teachers has their own methods. Therefore, materials can differ per teacher. They are chosen in accordance with your needs. Learning materials could be scanned parts of books, online exercises, videos, music, web pages, news or screen sharing. Ask your teacher about their method and provided learning materials.
Next to that, you can always exercise with coLanguage learning materials for free! Find our online language courses here.